i-Muamalat System Update

Dear Valued Customers,

i-Muamalat website is no longer supporting old internet browser versions due to security reasons. Please exercise the following best practices before conducting any online banking transaction:

1. Ensure your PC internet browser is updated to latest version; and
2. Ensure your PC is running on latest and supported Operating System such as Windows 10 or later version; and
3. Ensure your PC is equipped with antivirus with up-to-date virus signature; and
4. Ensure your PC operating system is updated with latest security patches.

Please contact our Customer Care Line at 03-26005500 or email to feedback@muamalat.com.my if you need further assistance. Thank you for using our Internet Banking services.

Notice on New Fees and Charges

Notice on New Fees and Charges For Current Account

Dear Valued Customers,

With effect from 1 April 2020, new fees and charges will be implemented as follows:

1. Change of Signatories /Condition
- RM10 per instruction

2. Cheque book not collected /destruction
- RM10 per cheque book

3. Stop payment cancellation
- RM10 per instruction

4. Closing of account after 3 months but within 6 months
- RM10 per instruction

Should you have any further queries, please do not hesitate to call our 24 hours Customer Care Line at 03-26005500 or visit our branches or website at www.muamalat.com.my. We value you as a customer and look forward to your continued patronage.

Thank you.

Notis Pengumuman Fi dan Caj Baru

Notis Pengumuman Fi dan Caj Baru Untuk Akaun Semasa

Pelanggan yang Dihormati,

Berkuatkuasa pada 1 April 2020, pihak Bank akan memperkenalkan fi dan caj seperti berikut:

1. Penukaran Penandatangan
- RM10 setiap arahan

2. Buku cek tidak dituntut /dimusnahkan
- RM10 setiap buku cek

3. Pembatalan pemberhentian bayaran
- RM10 setiap arahan

4. Penutupan akaun selepas 3 bulan tetapi dalam tempoh 6 bulan
- RM10 setiap arahan

Sekiranya anda memerlukan keterangan lanjut, sila hubungi Pusat Panggilan Pelanggan kami yang beroperasi 24 jam di talian 03-26005500 atau kunjungi cawangan kami atau laman sesawang kami di www.muamalat.com.my. Kami amat menghargai anda sebagai pelanggan dan mengharapkan sokongan yang berterusan.

Terima kasih.

Kemudahan Penangguhan Kewangan

KEMUDAHAN PENANGGUHAN KEWANGAN BANK MUAMALAT

Sebagaimana yang diumumkan oleh Bank Negara Malaysia mengenai bantuan kewangan. Dengan ini dimaklumkan bahawa pelanggan individu dan perusahaan kecil dan sederhana Bank Muamalat akan mendapat penangguhan bayaran bulanan selama enam bulan. Pelanggan Bank Muamalat tidak perlu memohon bantuan kewangan ini kerana ia akan ditangguhkan secara automatik.

Sekiranya anda mempunyai Arahan Tetap Berjadual yang dibuat di i-Muamalat, anda perlu log masuk ke i-Muamalat untuk menukar pembayaran berjadual (SI) kepada tarikh pembayaran berikutnya selepas tempoh moratorium (1 Oktober 2020).

Untuk maklumat lanjut, sila layari www.muamalat.com.my atau hubungi Pusat Panggilan Khidmat Pelanggan kami di +603-2600 5500 atau e-mel kepada feedback@muamalat.com.my

Cessation of IBFT

CESSATION OF INSTANT BANK FUNDS TRANSFER (IBFT) AT I-MUAMALAT

Please be informed that effective from 1st July 2020, “INSTANT BANK FUND TRANSFER (IBFT)” has been removed from i-muamalat. The similar service of immediate fund transfer to other banks is now known as “INSTANT TRANSFER”.

To access to the “INSTANT TRANSFER”, customer to select the following:-

TRANSFERS > FUND TRANSFER > INSTANT TRANSFER

For further enquiries, please call our Customer Care at +603-26005500
Thank you.

Penamatan Perkhidmatan IBFT

PENAMATAN PERKHIDMATAN IBFT DI I-MUAMALAT

Adalah dimaklumkan mulai 1 Julai 2020, perkhidmatan “INSTANT BANK FUND TRANSFER (IBFT)” tidak lagi ditawarkan di i-muamalat. Sila gunakan “INSTANT TRANSFER” untuk pindahan segera dana.

Untuk menggunakan servis “INSTANT TRANSFER”, sila ikut langkah berikut:

TRANSFERS > FUND TRANSFER > INSTANT TRANSFER

Untuk maklumat lanjut, sila hubungi Pusat Panggilan Khidmat Pelanggan kami di +603-26005500. Terima kasih.

PIDM Important Notice

Money withdrawn from your insured deposit(s) is no longer protected by PIDM if transferred to a:

(a) deposit account payable outside Malaysia;
(b) deposit account held by a financial institution conducting Labuan banking business or Labuan Islamic Banking business;
(c) deposit account held by a non-DTM; or
(d) non-deposit account (e.g. Tabung Haji, unit trust, securities trading account).

Gold-i Transaction Notice

MUAMALAT GOLD-i ACCOUNT TRANSACTION NOTICE

Dear Valued Customers,

Effective 30th September 2020.

Kindly be informed that in an effort to provide fair and equitable opportunities to customers of the Bank in line with underlying Shariah principles and ethical, value based business practice, customers shall be allowed to perform up to five (5) purchases per day for Muamalat Gold-i Account across all platforms.

The Bank reserves the right to change any Terms & Conditions whenever deemed necessary by informing the customers at least one (1) calendar day notice prior to the effective date of the new Terms & Conditions.

Thank you.

Auto Moratorium ends 30/09/2020

Concerned about your financing?

Call us at 03 2600 5500.

Please include the relevant documents in your application:
• Latest pay slip
• Supporting documents (Termination Letter/Notice of Pay Reduction/Employee Stand Down Letter)
• Statutory Declaration

If you do not need payment assistance, please resume servicing your financing payment in October 2020.

Auto Moratorium tamat 30/09/2020

Risau tentang dengan pembiayaan anda?

Hubungi kami di talian 03 2600 5500.

Sila sertakan dokumen berikut ketika membuat permohanan:
• Slip gaji terkini
• Dokumen sokongan (Diberhentikan Kerja/Pemotongan Gaji/Cuti Tanpa Gaji)
• Surat Akuan Bersumpah
Sekiranya anda tidak memerlukan bantuan bayaran, sila sambung semula bayaran pembiayaan anda pada bulan Oktober 2020.

Suspension of EPF Payment

Temporary Suspension of EPF Payment via i-Muamalat Retail Internet Banking

Dear Valued Customers,

We regret to inform, with immediate effect our EPF Payment service via i-Muamalat Retail Internet Banking is temporarily unavailable.


We apologize for any inconvenience caused.
Thank you for your continuous support towards Bank Muamalat Malaysia Berhad.

JANGAN MENJADI MANGSA PENIPUAN

KOMPLOT PENIPUAN EMEL, SMS ATAU TELEFON IALAH TINDAKAN -TINDAKAN MENYALAHI UNDANG-UNDANG BERBENTUK CUBAAN UNTUK MENDAPATKAN MAKLUMAT SENSITIF (CONTOHNYA BUTIRAN KAD KREDIT, KOD KESELAMATAN) ATAU DATA KEMASUKAN SULIT(CONTOHNYA NAMA PENGGUNA,KATA KUNCI, KOD PENGESAHAN TRANSAKSI(TAC) DENGAN MENYAMAR SEBAGAI PIHAK BANK/INSTITUSI KEWANGAN ATAU PIHAK-PIHAK BERKUASA MEMINTA ANDA MENGESAHKAN , MENDAFTAR SEMULA ATAU MENGEMASKINI AKAUN ANDA. SEBAIK SAHAJA ANDA MELAYAN PERMINTAAN SEUMPAMANYA , ANDA BERKEMUNGKINAN BESAR AKAN MENGALAMI KEHILANGAN WANG DARI AKAUN ANDA.

PIHAK BANK/INTITUSI KEWANGAN TIDAK AKAN MEMINTA ANDA MENGESAHKAN MAKLUMAT PERIBADI ANDA MELALUI CARA INI.

JIKA ANDA MENGESYAKI SEBARANG CUBAAN YANG MENCURIGAKAN SILA HUBUNGI BANK MUAMALAT PADA NOMBOR +603-26005500 DENGAN SEGERA.

URGENT SECURITY NOTICE

DO NOT BE A PHISHING VICTIM

Beware of any attempts to acquire your personal banking information through SMS/email/Website. Please contact and notify us at +603-26005500 whenever you suspect any suspicious activities involving your account(s).
Do not entertain of follow any request by phone, email or SMS purportedly from Bank Muamalat to maintain or access i-muamalat

4 STEPS TO PREVENT FRAUD

- Never give your bank account number over phone
- Pay your bills online
- Don't wire money to people you don't know and trust
- Do your research

4 LANGKAH MENCEGAH PENIPUAN

- Jangan berikan nombor akaun bank anda melalui telefon
- Bayar bil atas talian
- Jangan serah wang kepada orang yang tidak diketahui dan dipercayai
- Lakukan penyelidikan sendiri

FRAUD ALERT

Fraud Alert: Never share your password and TAC number with anyone under any circumstances. If you suspect any fraud activity, immediately change your Internet banking password & contact our Customer Care Line at +603-26005500.

PENIPUAN TAC

Pada awalnya mangsa akan menerima TAC untuk transaksi perbankan internet yang tidak dilakukan dan kemudian penipu akan menghubungi mangsa untuk meminta TAC tersebut melalui pelbagai cara, antaranya:
• Tersalah daftar nombor telefon mudah alih di perbankan internet.
• Menyamar sebagai pihak berwajib seperti PDRM, Kastam, LHDN dan sebagainya.
• Ugutan dalam pelbagai situasi.

Langkah keselamatan yang boleh diambil:
• SENTIASA ingat bahawa nombor TAC adalah sulit dan untuk tujuan transaksi yang dilakukan oleh diri sendiri.
• JANGAN beri TAC kepada sesiapa walaupun transaksi tersebut tidak dilakukan oleh anda.
• SEGERA hubungi pihak bank untuk semakan akaun perbankan internet anda di mana ianya mungkin telah digodam.

Untuk maklumat lanjut, sila layari https://www.muamalat.com.my/security-and-fraud/