i-Muamalat System Update

Dear Valued Customers,

i-Muamalat website is no longer supporting old internet browser versions due to security reasons. Please exercise the following best practices before conducting any online banking transaction:

1. Ensure your PC internet browser is updated to latest version; and
2. Ensure your PC is running on latest and supported Operating System such as Windows 10 or later version; and
3. Ensure your PC is equipped with antivirus with up-to-date virus signature; and
4. Ensure your PC operating system is updated with latest security patches.

Please contact our Customer Service at 1300-88-8787 or email to feedback@muamalat.com.my if you need further assistance. Thank you for using our Internet Banking services.

Temporary Disabled Billers

Dear i-Muamalat user,

Please be informed that below billers will be disabled at i-Muamalat until further notice:

Majlis Bandaraya Johor Bahru
JKR Air Perlis
Lembaga Air Kuching
Syarikat SESCO Berhad
Perbadanan Kemajuan Negeri Selangor
Posonline

All existing Standing Instruction will be cancelled.

You may use other payment method i.e JomPAY or FPX.

We apologize for any inconvenience caused.

JomPAY Majlis Bandaraya Seremban

Dear Valued Customer,

Kindly be informed that effective from 1 January 2020, Majlis Perbandaran Nilai (MP Nilai) and Majlis Perbandaran Seremban (MP Seremban) will be merging and is known as Majlis Bandaraya Seremban (MB Seremban).

Please take note that JomPAY Biller Code for Majlis Bandaraya Seremban is 2840.

We strongly urge for Payer to:
1. Delete MP Nilai / MP Seremban and add new details for MB Seremban at your JomPAY Favourite
2. Refer to latest bill from MB Seremban for the updated JomPAY payment details

Thank you for your support towards Bank Muamalat Malaysia Berhad.

Notification on BR and BFR

Dear Valued Customer,

Effective 30th Jan 2020, our Base Rate (BR) will be reduced from 3.81% to 3.56% *p.a. and Base Financing Rate (BFR) from 6.81% to 6.56% *p.a.

Note: *Rates are subject to change from time to time.

Notice on New Fees and Charges

Notice on New Fees and Charges For Current Account

Dear Valued Customers,

With effect from 1 April 2020, new fees and charges will be implemented as follows:

1. Change of Signatories /Condition
- RM10 per instruction

2. Cheque book not collected /destruction
- RM10 per cheque book

3. Stop payment cancellation
- RM10 per instruction

4. Closing of account after 3 months but within 6 months
- RM10 per instruction

Should you have any further queries, please do not hesitate to call our 24 hours Customer Care at 1-300-88-8787 or visit our branches or website at www.muamalat.com.my. We value you as a customer and look forward to your continued patronage.

Thank you.

Notis Pengumuman Fi dan Caj Baru

Notis Pengumuman Fi dan Caj Baru Untuk Akaun Semasa

Pelanggan yang Dihormati,

Berkuatkuasa pada 1 April 2020, pihak Bank akan memperkenalkan fi dan caj seperti berikut:

1. Penukaran Penandatangan
- RM10 setiap arahan

2. Buku cek tidak dituntut /dimusnahkan
- RM10 setiap buku cek

3. Pembatalan pemberhentian bayaran
- RM10 setiap arahan

4. Penutupan akaun selepas 3 bulan tetapi dalam tempoh 6 bulan
- RM10 setiap arahan

Sekiranya anda memerlukan keterangan lanjut, sila hubungi Pusat Panggilan Pelanggan kami yang beroperasi 24 jam di talian 1-300-88-8787 atau kunjungi cawangan kami atau laman sesawang kami di www.muamalat.com.my. Kami amat menghargai anda sebagai pelanggan dan mengharapkan sokongan yang berterusan.

Terima kasih.

Temporary Suspension of FTT

Temporary Suspension of Foreign Telegraphic Transfer (FTT) via i-Muamalat Retail Internet Banking

Dear Valued Customers,

We regret to inform, with immediate effect our Foreign Telegraphic Transfer service via i-Muamalat Retail Internet Banking is temporarily unavailable.

Alternatively, you may visit any BMMB Branch to perform Foreign Telegraphic Transfer Transaction.

We apologize for any inconvenience caused.
Thank you for your continuous support towards Bank Muamalat Malaysia Berhad.

Scheduled Downtime 7&8 Mar 2020

Dear Valued Customers,

Please be advised that the following services will be temporarily unavailable during system maintenance:-

Customer Care telephone line:
• 1300-88-8787
• +603-2600 5500 (for oversea customers)

Date: 7th March 2020 (Saturday) Time: 03:00AM to 04:00AM
Date: 8th March 2020 (Sunday) Time: 03:00AM to 04:00AM

We apologize for any inconvenience caused.
Thank you for your support towards Bank Muamalat Malaysia Berhad.

JANGAN MENJADI MANGSA PENIPUAN

KOMPLOT PENIPUAN EMEL, SMS ATAU TELEFON IALAH TINDAKAN -TINDAKAN MENYALAHI UNDANG-UNDANG BERBENTUK CUBAAN UNTUK MENDAPATKAN MAKLUMAT SENSITIF (CONTOHNYA BUTIRAN KAD KREDIT, KOD KESELAMATAN) ATAU DATA KEMASUKAN SULIT(CONTOHNYA NAMA PENGGUNA,KATA KUNCI, KOD PENGESAHAN TRANSAKSI(TAC) DENGAN MENYAMAR SEBAGAI PIHAK BANK/INSTITUSI KEWANGAN ATAU PIHAK-PIHAK BERKUASA MEMINTA ANDA MENGESAHKAN , MENDAFTAR SEMULA ATAU MENGEMASKINI AKAUN ANDA. SEBAIK SAHAJA ANDA MELAYAN PERMINTAAN SEUMPAMANYA , ANDA BERKEMUNGKINAN BESAR AKAN MENGALAMI KEHILANGAN WANG DARI AKAUN ANDA.

PIHAK BANK/INTITUSI KEWANGAN TIDAK AKAN MEMINTA ANDA MENGESAHKAN MAKLUMAT PERIBADI ANDA MELALUI CARA INI.

JIKA ANDA MENGESYAKI SEBARANG CUBAAN YANG MENCURIGAKAN SILA HUBUNGI BANK MUAMALAT PADA NOMBOR 1300888787 DENGAN SEGERA.

URGENT SECURITY NOTICE

DO NOT BE A PHISHING VICTIM

Beware of any attempts to acquire your personal banking information through SMS/email/Website. Please contact and notify us at 1300-88-8787 whenever you suspect any suspicious activities involving your account(s).
Do not entertain of follow any request by phone, email or SMS purportedly from Bank Muamalat to maintain or access i-muamalat

4 STEPS TO PREVENT FRAUD

- Never give your bank account number over phone
- Pay your bills online
- Don't wire money to people you don't know and trust
- Do your research

4 LANGKAH MENCEGAH PENIPUAN

- Jangan berikan nombor akaun bank anda melalui telefon
- Bayar bil atas talian
- Jangan serah wang kepada orang yang tidak diketahui dan dipercayai
- Lakukan penyelidikan sendiri

FRAUD ALERT

Fraud Alert: Never share your password and TAC number with anyone under any circumstances. If you suspect any fraud activity, immediately change your Internet banking password & contact our Customer Care Line at 1300-88-8787.