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BANK MUAMALAT
MALAYSIA BERHAD PRIVACY
POLICY |
The Bank (i.e. Bank Muamalat Malaysia
Berhad and its group of companies) values your privacy and the confidence
entrusted in us with your personal and financial information. This Privacy
Policy represents the Bank’s commitment to honouring this trust and lays down
the principles deployed by the Bank in the collection and use of your
information to ensure that your privacy remains protected at all times.
To access, subscribe or utilise certain
products and services of the Bank, you will be required to provide your
personal and/or financial information (“information”) to the Bank. The detail
and types of information required will depend on the specific product or
service. Such information may include your personal information such as your
full name, identification number, contact address and contact number and/or
your financial information such as your income, assets, liabilities, credit
card information, etc. The information required is necessary for identification
purposes and to effectively and efficiently provide you with the Bank’s
products or services.
We protect your information by deploying security measures that among others, allows
for a safe and secure environment in which to conduct online transactions.
We also limit the access to your
information to authorised employees involved in the provision of the particular
product or service and who are well trained and aware of the Bank’s commitment
to the protection of such information.
Nevertheless, although we are committed to
protecting and safeguarding your information, there will be matters that are
outside of our control. For example, we cannot guarantee the security of
information shared with us via email or open internet connections or the
storage of such information on a publicly accessible computer.
As such we would also urge you to exercise
care in the transmission of information to us and in your accessing and
utilisation of our products and services over an open internet connection or
via a publicly accessible computer in order to minimise and mitigate any risk
which may compromise your information or privacy.
Where you terminate your relationship with
the Bank for any reason, please note that your information may likely remain in
our systems for certain period of time in order for us to comply with
regulatory requirements. For as long as the said information is in our systems,
the same will be subject to this Privacy Policy.
The Bank is cognisant of your privacy and
is thus careful as to who we share your information with. Save where (i) it is
necessary to process a particular transaction or to provide you with a
particular product or service, or (ii) it is required or allowed by law or by
any legislation or regulation, or (iii) we have already obtained your consent,
we will not disclose or share your personally identifiable information with any
other party without your express consent.
However, information in aggregate form and
which is not personally identifiable may be shared with third parties for
various reasons including preparation of statistics, reports, survey, etc.
The choice to provide us with your
information remains yours at all times. Where certain information is not
provided however, access to a particular product or service may be limited or
unavailable. Nevertheless, we will continue to provide you with any other
product or service which may not require the provision of such information,
should you so wish.
Furthermore, with regard to certain
products or services, a choice may be made available to you as to
how the Bank may utilise and distribute your information. The Bank’s use and
distribution will thus be in line with the selection you make. Should you wish
to opt out of any of the selections, please notify us at any time in accordance
with the specified opt out procedure or by contacting us at the given contact
details below.
It is important that the information you
provide to us is accurate, complete and current. For this, we ask your
assistance in ensuring the same at the point of providing us with the said
information, as well as to constantly update us of any changes thereto, so as to
ensure the Bank’s provision of products or services to you are not compromised
in any way.
Once such information is received, the
Bank is committed to maintaining the integrity of the said information and
ensuring that the same is not tampered with in any way. However should you, at
any time discover any error or discrepancy in the said information or in any
other information provided by the Bank, such as account statements, etc, we
urge that you notify us immediately so that we can take the necessary steps to
investigate and where necessary, address or remedy the same.
Should you have any questions or
complaints pertaining to our handling of your information or generally with
regard to the privacy of your personally identifiable information, please feel
free to contact our Helpdesk/Customer Service at:
Bank
Muamalat Malaysia Berhad
Customer Service Department
Level 19, Menara Bumiputra
21 Jalan Melaka, 50100 Kuala Lumpur
Email: fulfillment@muamalat.com.my
Tel: 1300-88-8787 (Contact Centre)