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BANK MUAMALAT
MALAYSIA BERHAD E-BANKING
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The Bank recognises your need for a safe
and secure environment in which to conduct online transactions.
In order to provide you with a dependable
and secure operation and service, the Bank has employed various security
standards and authentication protocols in compliance with the relevant security
and regulatory standards and requirements. We are committed to ensuring that
your communications and transactions are safeguarded and protected at all
times.
Confidence and trust is the keystone in
every strong relationship.
By giving us your personal and financial
information you are entrusting us with the use of the same. The Bank is
committed to ensuring that the confidence entrusted in us is well placed and
that your privacy is respected and protected at all times.
Please see our Privacy Policy for
a more detailed explanation of our use of your information as well as the
principles in place with regards to our safeguarding the same.
In providing any products or services, the
Bank will always have your best interest in mind.
We endeavour to provide you with products
and services that are reliable and of quality and which serve your needs and
requirements. We also seek to provide you with a high level of service by
employing skilled and trained personnel in order to ensure that your experience
with us is good and meets with your satisfaction.
Further, we are also committed to finding
ways to continuingly improve and enhance our products and service and we
welcome any comments or suggestions that you may have in order for us to do so.
Any such comments or suggestions may be
submitted to us at
Tel : 1300 – 88 – 8787 (Contact Centre)
Email: feedback@muamalat.com.my
The Bank is committed to ensuring the
transparency of its products and services.
We are aware that any expectations you may
have pertaining to our products and services will be based on the information
that is provided or made available to you.
As such, to ensure that there are no
misconceptions or misunderstandings, we endeavour to represent our products and
services in a clear, responsible and accurate manner and to provide you with
all information as may be necessary pertaining to such products and services.
We understand the importance of two-way
communication in any transaction and in the conduct of banking business.
As such, we welcome any enquiries,
feedback and even complaints that you may have in respect of our products and
services. The Bank seeks to ensure that all your queries and complaints are
attended to promptly and shall, where required, take the necessary action in
relation thereto.
You may address all such enquiries and
complaints to our Customer Service at:
Bank Muamalat Malaysia Berhad
Customer Service Department
Level 19, Menara Bumiputra
21 Jalan Melaka, 50100 Kuala Lumpur
Tel : 1300-88-8787 (Contact Centre)