BANK MUAMALAT MALAYSIA BERHAD

CLIENT CHARTER

 

 

  1. ENSURING SAFE OPERATIONS

The Bank recognises your need for a safe and secure environment in which to conduct online transactions.

 

In order to provide you with a dependable and secure operation and service, the Bank has employed various security standards and authentication protocols in compliance with the relevant security and regulatory standards and requirements. We are committed to ensuring that your communications and transactions are safeguarded and protected at all times.

 

Please see our Security Policy for more information on our commitment to this charter.

 

  1. PRIVACY OF CUSTOMER INFORMATION

Confidence and trust is the keystone in every strong relationship.

 

By giving us your personal and financial information you are entrusting us with the use of the same. The Bank is committed to ensuring that the confidence entrusted in us is well placed and that your privacy is respected and protected at all times.

 

Please see our Privacy Policy for a more detailed explanation of our use of your information as well as the principles in place with regards to our safeguarding the same.

 

  1. RELIABLE AND QUALITY SERVICES 

In providing any products or services, the Bank will always have your best interest in mind.

 

We endeavour to provide you with products and services that are reliable and of quality and which serve your needs and requirements. We also seek to provide you with a high level of service by employing skilled and trained personnel in order to ensure that your experience with us is good and meets with your satisfaction.

 

Further, we are also committed to finding ways to continuingly improve and enhance our products and service and we welcome any comments or suggestions that you may have in order for us to do so.

 

Any such comments or suggestions may be submitted to us at

Tel : 1300 – 88 – 8787 (Contact Centre)

Email: contactcentre@muamalat.com.my             

 

  1. TRANSPARENCY OF PRODUCTS AND SERVICES 

The Bank is committed to ensuring the transparency of its products and services.

 

We are aware that any expectations you may have pertaining to our products and services will be based on the information that is provided or made available to you.

 

As such, to ensure that there are no misconceptions or misunderstandings, we endeavour to represent our products and services in a clear, responsible and accurate manner and to provide you with all information as may be necessary pertaining to such products and services.

 

 

  1. PROMPT RESPONSE FOR ENQUIRIES AND COMPLAINTS 

We understand the importance of two-way communication in any transaction and in the conduct of banking business.

 

As such, we welcome any enquiries, feedback and even complaints that you may have in respect of our products and services. The Bank seeks to ensure that all your queries and complaints are attended to promptly and shall, where required, take the necessary action in relation thereto.

 

You may address all such enquiries and complaints to our Customer Service at:

 

Bank Muamalat Malaysia Berhad

Customer Service Department

Level 19, Menara Bumiputra

21 Jalan Melaka, 50100 Kuala Lumpur

Tel : 1300-88-8787 (Contact Centre)